Question 1

Which car do you use?

Accepted Answer

We use the BYD e6, which is an Innova-sized car. It comfortably seats 4 adults and has enough boot space for 4 large suitcases.

Question 2

How many passengers do your cars seat?

Accepted Answer

The cars can accommodate 4 adults (+ driver) comfortably.

Question 3

How much luggage can fit?

Accepted Answer

The cars can easily fit 4 large suitcases.

Question 4

Can I change my trip date/time?

Accepted Answer

You can modify the pick-up time of your trip from your Trip details page by clicking on the 'Modify Booking' link in front of the trip and then clicking on the 'Edit' button.

Question 5

Can I change my pickup/drop location?

Accepted Answer

You can modify the pickup/drop location from your Trip details page by clicking on the 'View Details' link in front of the trip and then clicking on the 'Edit' button.

Question 6

Can I add an additional stop?

Accepted Answer

You can add a stop during the booking process by clicking on the '+' icon next to the location field. You can also add it to an existing booking by clicking on the edit button on the trip detail page and then clicking on the '+' icon next to the location.

Question 7

How can we book 2 cars?

Accepted Answer

For now, you have to book two separate trips to get two cars. Once you’ve booked the first trip, you can use the 'Re-book' option.

Question 8

Can I book a ride for someone else?

Accepted Answer

Yes, you can. During booking, you can update the guest details and enter the traveler’s information. In this case, both you and the traveling guest will receive the relevant details.

Question 9

How do I contact customer support?

Accepted Answer

You can reach us at hello@shoffr.in or +91-7065232323 for any assistance.

Question 10

Are there any waiting charges?

Accepted Answer

We include 15 minutes of free waiting time with every airport ride. If you need a little extra time, the waiting charge is ₹50 per 5 mins. However, beyond 30 minutes of your original booking time, Shoffr reserves the right to cancel the ride so that other guests aren’t affected.

Question 11

What is the cancellation policy for airport transfers?

Accepted Answer

You can cancel for free up to 1 hour before pickup. After that, a standard fee applies. For the full breakdown, see the cancellation policy page on shoffr.in.

Question 12

How much buffer should we keep if flight is landing at X time?

Accepted Answer

For domestic flights, we suggest keeping your pick-up time 30 minutes after the flight landing time. For international flights, we recommend a 45-minute buffer.

Question 13

What happens if my flight is delayed? Will the cab stay?

Accepted Answer

15 minutes of waiting time is included with every booking. We can wait longer if there's no impact on the next booking, but this isn't guaranteed, and we reserve the right to cancel after this.

Question 14

Where will my pickup happen at Bengaluru Airport (BLR)?

Accepted Answer

Pickup points vary by terminal. Terminal 1 (T1): Premium Pick-up Zone. Terminal 2 (T2): Basement parking. Your driver will contact you after landing to guide you to the exact pickup spot.

Question 15

Where will my pickup happen at Delhi – NCR airports (DEL)?

Accepted Answer

At Indira Gandhi International Airport (IGIA): Terminal 1 and Terminal 2 pickups are from the second lane for commercial cars; Terminal 3 pickups are from the Multi-Level Car Parking (MLCP). At Hindon Airport, pickups are in front of the terminal gate. Your driver will contact you after landing to guide you to the exact pickup spot.

Question 16

What is the waiting policy for outstation trips?

Accepted Answer

Every outstation trip includes 30 minutes of free waiting. After that, it's ₹50 for every additional 5 mins.

Question 17

What is the cancellation policy for outstation trips?

Accepted Answer

If your pick-up is from within the city (Bangalore or Delhi), you can cancel for free up to 1 hour prior. If your pick-up is from outside the city, free cancellation is allowed only 6 hours prior to the pick-up time; after that, graded cancellation fees apply as per the full policy on shoffr.in.

Question 18

What outstation destinations do you cover?

Accepted Answer

We offer outstation trips to anywhere within a 400km radius around Bangalore.

Question 19

Do you offer both one-way and round-trip options for outstation travel?

Accepted Answer

Yes, we offer both one-way and round-trip options for outstation trips.

Question 20

Are there any additional charges I should be aware of?

Accepted Answer

Toll charges are not included in the booking amount and will need to be paid separately. We will inform you of any applicable toll charges during your trip.

Question 21

Can I extend my rental booking?

Accepted Answer

Rental bookings can be modified up to 1 hour prior to your pick-up time. Any extensions after that are subject to availability and charged at ₹1,000 per hour. As such, we recommend that you keep a sufficient buffer and book accordingly to begin with.

Question 22

What is the cancellation policy for city rentals?

Accepted Answer

You can cancel for free up to 1 hour before pickup. After that, a standard fee applies as per the full cancellation policy on shoffr.in.

Question 23

Is there a minimum rental period for city rentals?

Accepted Answer

The minimum rental period for city rentals is around 2 hours.

Question 24

Are there any limitations on the number of kilometers I can drive during a city rental?

Accepted Answer

We offer unlimited kilometers for city rentals, as long as it’s within the city limits. Note that this does not include airports.

Question 25

How can I check if my pick-up and drop-off location is within the Shoffr's serviceable zone?

Accepted Answer

Your pickup and drop locations must be within Shoffr's serviceable zone. View the Bangalore or Delhi serviceable zone map to check the coverage boundary for your city.

Question 26

Do you accept international credit cards?

Accepted Answer

Yes, we do.

Question 27

How long does it take to process a refund?

Accepted Answer

Refunds typically take 3-5 business days to process. If you have any concerns, feel free to contact our customer support.

Question 28

What happens if my booking status is not confirmed?

Accepted Answer

Booking status is typically confirmed within 15 minutes. If your booking is declined or canceled, the amount will be refunded to your account.

Question 29

What is the waiting policy for rides?

Accepted Answer

All rides include free waiting time, after which a small per-minute fee applies. Waiting limits and free time differ for Airport, City Rentals, and Outstation trips. See the full policy on shoffr.in for details.

Question 30

What is the cancellation policy for rides?

Accepted Answer

We offer free cancellation within the allowed window, which varies by ride type (Airport, City Rentals, and Outstation). After the free window, standard charges apply depending on how close to pickup the cancellation is made.

Question 31

Can I travel with my pets?

Accepted Answer

Yes, we welcome pets at Shoffr! Please indicate that you are traveling with pets when you book your ride. There is an additional fee of ₹500 for cats and ₹750 for dogs, which goes towards deep cleaning the car.

Question 32

Are there any rules for traveling with pets?

Accepted Answer

Yes, there are a few guidelines to follow:

- Pets must be in carriers or under restraint at all times.
- No more than 2 pets are allowed per ride.
- Any damage caused to the vehicle by pets must be reimbursed to Shoffr.

Frequently Asked Questions

Which car do you use?

Which car do you use?

How many passengers do your cars seat?

How many passengers do your cars seat?

How much luggage can fit?

How much luggage can fit?

Can I change my trip date/time?

Can I change my trip date/time?

Can I change my pickup/drop location?

Can I change my pickup/drop location?

Can I add an additional stop?

Can I add an additional stop?

How can we book 2 cars?

How can we book 2 cars?

Can I book a ride for someone else?

Can I book a ride for someone else?

How do I contact customer support?

How do I contact customer support?

Are there any waiting charges?

Are there any waiting charges?

What is the cancellation policy for airport transfers?

What is the cancellation policy for airport transfers?

How much buffer should we keep if flight is landing at X time?

How much buffer should we keep if flight is landing at X time?

What happens if my flight is delayed? Will the cab stay?

What happens if my flight is delayed? Will the cab stay?

Where will my pickup happen at Bengaluru Airport (BLR)?

Where will my pickup happen at Bengaluru Airport (BLR)?

Where will my pickup happen at Delhi – NCR airports (DEL)?

Where will my pickup happen at Delhi – NCR airports (DEL)?

What is the waiting policy for outstation trips?

What is the waiting policy for outstation trips?

What is the cancellation policy for outstation trips?

What is the cancellation policy for outstation trips?

What outstation destinations do you cover?

What outstation destinations do you cover?

Do you offer both one-way and round-trip options for outstation travel?

Do you offer both one-way and round-trip options for outstation travel?

Are there any additional charges I should be aware of?

Are there any additional charges I should be aware of?

Can I extend my rental booking?

Can I extend my rental booking?

What is the cancellation policy for city rentals?

What is the cancellation policy for city rentals?

Is there a minimum rental period for city rentals?

Is there a minimum rental period for city rentals?

Are there any limitations on the number of kilometers I can drive during a city rental?

Are there any limitations on the number of kilometers I can drive during a city rental?

How can I check if my pick-up and drop-off location is within the Shoffr's serviceable zone?

How can I check if my pick-up and drop-off location is within the Shoffr's serviceable zone?

Do you accept international credit cards?

Do you accept international credit cards?

How long does it take to process a refund?

How long does it take to process a refund?

What happens if my booking status is not confirmed?

What happens if my booking status is not confirmed?

What is the waiting policy for rides?

What is the waiting policy for rides?

What is the cancellation policy for rides?

What is the cancellation policy for rides?

Can I travel with my pets?

Can I travel with my pets?

Are there any rules for traveling with pets?

Are there any rules for traveling with pets?